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Careers

Love travel? Come and join our team..... 

Ski Solutions is part of the Active Travel Group which has combined revenues of over £30m and brings together a team of 80 outdoors and mountain travel professionals looking after over 23,000 customers across its five brands. Travel, whether it be skiing in the Alps, hiking the West Highland Way or cycling the vineyards of Provence is in our DNA.

We encourage a fun, fast-paced atmosphere where staff turnover is low and the opportunity to develop within the organisation is clear. It goes without saying that when we’re not working, we know how to enjoy ourselves, from summer evening rounders in Battersea Park to the legendary end of season team trip to the Alps.

This is a great opportunity to join a dynamic, high-performing team with fantastic career prospects. 

Ski Solutions and outbound cycle brands, BSpoke and Cycling for Softies are London based in fantastic open plan river-side offices adjacent to Battersea Bridge.

careers

Current London based vacancies listed below:

  • Ski Sales Account Manager
  • Client Services Concierge
  • Operations Admin Assistant
  • Online Ski Expert

 

Sales Account Manager

Role profile
We are looking for a talented Account Manager to join our leading winter-sports tour operator and travel agent. This is a fantastic opportunity to join an innovative, fast-paced sales team within a fast-growing luxury travel company based in a fantastic office in south-west London.
 
As Account Manager, you will be the first point of contact for clients. The purpose of this role is to develop and maintain a relationship with clients through focused account management. Using your sales skills and experience, you will convert enquiries into bookings making sure that agreed targets are achieved whilst maintaining the company’s high standard of unparalleled service. It’s important you are a keen skier who’s passionate about the mountains and looking for an exciting new challenge. 
 
Key responsibilities
 
Convert enquiries into sales by tailoring a package specific to the client’s requirements
Using expert knowledge of the ski industry to recommend a holiday package for clients
Attempting to close the sale at every opportunity
Actively seek to improve the level of service offered to clients with a commitment to go the extra mile and exceed expectations
Achieve and exceed sales performance targets against KPI’s including call conversion and margin targets
Take ownership and accountability of your work ensuring 100% booking accuracy
Develop and increase knowledge of products across the Ski Solutions range
Demonstrate willingness and flexibility to assist other departments with customer queries
Outbound calls to existing clients to maintain Account Manager relations
Manage your sales pipeline and bookings using our CRM and reservation systems
 
Personal Specification
 
Knowledge and Experience: 
Proven sales track record, preferably in ski sales/tailor made ski sales
Proven record of working in a target driven sales environment
Highly sales motivated
 
Skills
Excellent verbal and written communicator, builds strong trusting relationships with clients
Ability to work under pressure to handle targets with a strong sense of urgency
 
Attributes
Pro-active problem solver and takes ownership for own performance
Committed and flexible approach, a strong team player
 
Remuneration
 
We are proud to offer a market leading remuneration package that rewards hard work. All of our new starters undertake an extensive three-month training and induction period. The average OTE for a new starter in their first year with modest sales experience is £32k. Our higher earners with a few years’ experience earn over £45k on average, with uncapped commission potential. 
 
In addition to our competitive salaries we offer a great benefits package including the following:
 
Contributory pension
Cycle to work scheme
Childcare vouchers
Generous travel discounts across the Active Travel Group brands
Friends and Family discount scheme
Discounts on outdoor kit and clothing
Travel opportunities
 
To apply for this position please email the Head of Sales, Hugo Clarke at hugo@skisolutions.com with your CV and covering letter. All applications will be treated in the strictest confidence.
 

Client Services Concierge

Role Profile

This is a wide-ranging and exciting role, supporting our winter-sports and cycling programmes, in a fast growing and ever-changing business. As part of our Client Services team you will be responsible for every aspect of the booking process once the client has confirmed their holiday. Our ideal candidate will have unparalleled customer service skills, a keen eye for detail and a positive ‘can-do’ attitude. 

Reports to

Client Services Manager

Core Responsibilities

Concierge

  • Provide support and guidance to the client post booking, ensuring unparalleled service is always delivered
  • Answering client queries regarding their accommodation or resort by phone and email
  • Assisting clients in booking lift passes, ski school, nannies and restaurants

Administration

  • Liaising with tour operators or directly with European and North American suppliers to administer changes to client bookings
  • Processing new bookings and invoices
  • Preparing travel itineraries and sending client travel documents
  • Arranging client payments by phone or bank transfer
  • Chasing clients in a timely manner to pay any overdue monies

Person Specification

Essentials

  • Previous office experience
  • Excellent written communication and a friendly telephone manner with a willingness to go the extra mile
  • Exceptional organisational skills and attention to detail
  • You must work well in a team with a hard-working and flexible approach
  • Numerate
  • A love of the mountains and or cycling and travel

Would like

  • Language skills (French, German or Italian) are useful
  • A background in high-end tailor-made travel

Remuneration

Starting salaries between £20-21k depending on experience.
 
In addition to our competitive salaries we offer a great benefits package including the following:
 
Contributory pension
Cycle to work scheme
Childcare vouchers
Generous travel discounts across the Active Travel Group brands
Friends and Family discount scheme
Discounts on outdoor kit and clothing
Travel opportunities

 

If you would like to be part of the success story at Ski Solutions please email Megan Phippen on meganp@skisolutions.com, with your CV and covering letter explaining why you would like to be a part of the team. All applications will be treated in the strictest confidence.

Unsolicited agency applications will not be considered

 

Operations Admin Assistant

Role Introduction

This is a wide-ranging and exciting role, supporting our winter-sports programme, in a fast growing and ever-changing business. As part of our Operations team, you will be responsible for the accurate and timely delivery of our holidays, and you will help to support our Client Services and Sales teams with all administrative aspects of the booking process once the client has confirmed their holiday. Our ideal candidate will have unparalleled attention to detail, the willingness to go the extra mile and a flexible, positive attitude.

Reports to 

Operations Team Leader

Roles and Responsibilities

  • Processing new bookings and invoices
  • Preparing travel itineraries and dispatching client travel documents
  • Producing ski hire vouchers for the client
  • Collecting client names and passenger details prior to departure
  • Liaising with tour operators to administer changes to client bookings
  • Supporting the Client Services Manager and the wider Client Services team with ad hoc admin duties
  • Arranging client payments by phone or bank transfer

Essentials

  • Previous office experience
  • Excellent written communication and a friendly telephone manner with a willingness to go                                  the extra mile
  • Exceptional organisational skills and attention to detail
  • You must work well in a team with a hard-working and flexible approach
  • Proven ability to meet deadlines
  • Numerate
  • A love of the mountains and / or cycling and travel

Would like

  • Language skills (French, German or Italian) are useful
  • A background in high-end tailor-made travel

Based at

Battersea, London

Salary

£18k

Start & Duration

October – November ending March – April (6 month contract)

Remuneration and benefits

In addition to our competitive salaries we offer a great benefits package including the following:

  • Contributory pension
  • Cycle to work scheme
  • Childcare vouchers
  • Ski Solutions travel discounts
  • Friends and Family discount scheme

 

If you would like to be part of the success story at Ski Solutions email our Operations Team Leader, Tom Bussenschutt thomasb@skisolutions.com, with your CV and covering letter explaining why you would like to be a part of the team. All applications will be treated in the strictest confidence.

 

Unsolicited agency applications will not be considered.

 

Online Ski Expert

The role:

Ski Solutions receives 650,000 web visits each year, and as our Online Ski Expert you will engage with our visitors via Live Chat, providing expert knowledge and unparalleled customer service.

While providing efficient, courteous and prompt assistance to our new web visitors and existing clients you will answer questions about resorts and accommodation, fulfil client requests and generate ski holiday enquiries for our team of Account Managers, all whilst maintaining a first-class customer experience.

You will serve as a brand ambassador and assist us in our mission to deliver unparalleled service.

Responsibilities:

  • Provide prompt responses and resolutions to enquiries via Live Chat.
  • Conduct real-time research to determine the best answer or solution for the customer.
  • Identify sales opportunities to generate new holiday booking enquires.
  • Capture customer data and input it into our CRM.
  • Assist the Client Services team in maximising revenue by identifying situations where a customer may benefit from ski school and additional ski extras.
  • Meet assigned KPI’s such as chat quality, customer satisfaction and number of sales enquires generated.
  • Route queries to appropriate internal partners and follow up with customer issues.

Knowledge & skills:

  • Advanced written communication skills.
  • Customer service experience.
  • Must be able to type a minimum of 40 wpm with 80% accuracy.
  • Good working knowledge of the European Alps and ski resorts.
  • Ability to handle and complete multiple tasks simultaneously.
  • Exceptional organisational skills and attention to detail.
  • Show a commitment to delivering unparalleled service & unforgettable holidays.
  • Demonstrate a passion for all things ski and the mountains.

If you would like to be part of the success story at Ski Solutions, email the Sales Manager, Hugo Clarke (hugo@skisolutions.com) with CV and covering letter explaining why you think you’re the right person for the role. All applications will be treated in the strictest confidence.

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