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Careers

Ski Solutions is one of the UK’s most recognised and trusted travel companies which, with its sister brands BSpoke Tours and Cycling for Softies, takes over 15,000 clients a year on ski and cycle holidays to Europe and North America.

The company formed in 1986 to independently manage and advise on travel arrangements for skiers, at that time poorly serviced by the High Street travel agent. Initially operating as a travel agent, the business began to grow a fledgling tailor-made tour operating programme in the early 2000's dealing with 3-5* hotels in the ‘classic’ Alpine resorts. A very high standard of service, and the specialist knowledge of a highly-experienced sales team are the hallmarks of the Ski Solutions product and our means of differentiating ourselves in a crowded market.

CURRENT VACANCIES

Online Ski Expert

The role:

Ski Solutions receives 650,000 web visits each year, and as our Online Ski Expert you will engage with our visitors via Live Chat, providing expert knowledge and unparalleled customer service.

While providing efficient, courteous and prompt assistance to our new web visitors and existing clients you will answer questions about resorts and accommodation, fulfill client requests and generate ski holiday enquiries for our team of Account Managers, all whilst maintaining a first-class customer experience.

You will serve as a brand ambassador and assist us in our mission to deliver unparalleled service.

Responsibilities:

  • Provide prompt responses and resolutions to enquiries via Live Chat.
  • Conduct real-time research to determine the best answer or solution for the customer.
  • Identify sales opportunities to generate new holiday booking enquires.
  • Capture customer data and input it into our CRM.
  • Assist the After Sales team in maximising revenue by identifying situations where a customer may benefit from ski school and additional ski extras.
  • Meet assigned KPI’s such as chat quality, customer satisfaction and the number of sales enquires generated.
  • Route queries to appropriate internal partners and follow-up with customer issues.

Knowledge & skills:

  • Advanced written communication skills.
  • Customer service experience.
  • Must be able to type a minimum of 40 wpm with 80% accuracy.
  • Good working knowledge of the European Alps and ski resorts.
  • Ability to handle and complete multiple tasks simultaneously.
  • Exceptional organisational skills and attention to detail.
  • Show a commitment to delivering unparalleled service & unforgettable holidays.
  • Demonstrate a passion for all things ski and the mountains.

If you believe you are the best, email the General Manager, Rebecca Simmons (Rebecca@skisolutions.com) with CV and covering letter explaining why you would like to be a part of the success story at Ski Solutions. All applications will be treated in the strictest confidence.

Ski Sales Account Manager

Based at Battersea Studios, London

Reports to Sales Manager

Role Profile

We are looking for a talented Account Manager to join our leading winter-sports tour operator and travel agent. This is a fantastic opportunity to join an innovative, fast-paced sales team within a fast-growing luxury travel company based in a fantastic office in south-west London.

As Account Manager, you will be the first point of contact for clients. The purpose of this role is to develop and maintain a relationship with clients through focused account management. Using your sales skills and experience, you will convert enquiries into bookings making sure that agreed targets are achieved whilst maintaining the company’s high standard of unparalleled service. It’s important you are a keen skier who’s passionate about the mountains and looking for an exciting new challenge.

Key Responsibilities

  • Convert enquiries into sales by tailoring a package specific to the client’s requirements
  • Using expert knowledge of the ski industry to recommend a holiday package for clients
  • Attempting to close the sale at every opportunity
  • Actively seek to improve the level of service offered to clients with a commitment to go the extra mile and exceed expectations
  • Achieve and exceed sales performance targets against KPI’s including call conversion and margin targets
  • Take ownership and accountability of your work ensuring 100% booking accuracy
  • Develop and increase knowledge of products across the Ski Solutions range
  • Demonstrate willingness and flexibility to assist other departments with customer queries
  • Outbound calls to existing clients to maintain Account Manager relations
  • Manage your sales pipeline and bookings using our CRM and reservation systems

Personal Specification

Knowledge and Experience:

  • Proven sales track record, preferably in ski sales/tailor made ski sales
  • Proven record of working in a target driven sales environment
  • Highly sales motivated

Skills:

  • Excellent verbal and written communicator, builds strong trusting relationships with clients
  • Ability to work under pressure to handle targets with a strong sense of urgency

Attributes:

  • Pro-active problem solver and takes ownership for own performance
  • Committed and flexible approach, a strong team player

Remuneration

We are proud to offer a market leading remuneration package that rewards hard work. All of our new starters undertake an extensive three-month training and induction period. The average OTE for a new starter in their first year with modest sales experience is £32k. Our higher earners with a few years’ experience earn over £45k on average, with uncapped commission potential.

In addition to our competitive salaries we offer a great benefits package including the following:

  • Contributory pension
  • Cycle to work scheme
  • Childcare vouchers
  • Ski Solutions travel discounts
  • Friends and Family discount scheme
  • Familiarisation trips for all Account Managers

To apply for this position please email Hugo Clarke, our Sales Manager at hugo@skisolutions.com with your CV and covering letter.

After Sales Executive

Reports to After Sales & Operations Manager

Based at Battersea, London

Salary £18,000pa

This is a wide-ranging and exciting role, supporting our winter-sports programme, in a fast growing and ever-changing business. As part of our After Sales team you will be responsible for every aspect of the booking process once the client has confirmed their holiday. Our ideal candidate will have unparalleled customer service skills, a keen eye for detail and a positive ‘can-do’ attitude.

Roles and Responsibilities:

Concierge

  • Provide support and guidance to the client post booking, ensuring unparalleled service is delivered at all times
  • Answering client queries regarding their accommodation or resort by phone and email
  • Selling Ski Solutions ski hire to clients
  • Assisting clients to book lift passes, ski school, nannies and restaurants

Administration

  • Liaising with tour operators or directly with European and North American suppliers to administer changes to client bookings
  • Processing new bookings and invoices
  • Preparing travel itineraries and sending client travel documents

Credit Control

  • Arranging client payments by phone or bank transfer
  • Chasing clients in a timely manner to pay any overdue monies

Essentials:

· Previous office experience

· Excellent written communication and a friendly telephone manner with a willingness to go the extra mile

· Exceptional organisational skills and attention to detail

· You must work well in a team with a hard-working and flexible approach

· Numerate

· A love of the mountains and all things ski and travel

Would like:

· Language skills (French, German or Italian) are useful

· A background in high-end tailor-made travel

If you would like to be part of the success story at Ski Solutions email our After Sales & Operations Manager, Laura Sigamoney LauraS@skisolutions.com, with CV and covering letter explaining why you would like to be a part of the team. All applications will be treated in the strictest confidence.

Unsolicited agency applications will not be considered.

After Sales Administrator

Reports to After Sales & Operations Manager

Based at Battersea, London

Salary £16,000pa

Start date:  September to November 2017

This is a wide-ranging and exciting role, supporting our winter-sports programme, in a fast growing and ever-changing business. As part of our After Sales team you will be responsible for supporting our clients and After Sales Executives with all administrative aspect of the booking process once the client has confirmed their holiday. Our ideal candidate will have passion for ski and travel, a keen eye for detail and a positive ‘can-do’ attitude.

This is a great opportunity for you to gain office experience during your gap year or post university, in a young, vibrant and sociable team.

Roles and Responsibilities:

  • Processing new bookings and invoices
  • Preparing travel itineraries and sending client travel documents
  • Producing ski hire vouchers for the client
  • Collecting client names and passenger details prior to departure
  • Liaising with tour operators to administer changes to client bookings
  • Supporting the After Sales & Operations Manager and the wider After Sales team with ad hoc admin duties

Essentials:

· Great attention to detail

· Highly organised

· Numerate

· Sociable team player

Would like:

· Previous office experience

· A love of the mountains and all things ski

If you would like to be part of the success story at Ski Solutions email our After Sales & Operations Manager, Laura Sigamoney LauraS@skisolutions.com, with CV and covering letter explaining why you would like to be a part of the team. All applications will be treated in the strictest confidence.

Unsolicited agency applications will not be considered.

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