Quantcast

Coronavirus FAQs

Updated 5 January, 10:00hrs

Hello,

I hope this finds you and your family well.

Following the Government announcement on the 4 January regarding the new Tier 5 measures, we are monitoring the situation closely and are in touch with any clients with upcoming departures.

As always, our ski experts are here to help you every step of the way. Things are constantly changing so for the latest advice, please read our Covid-19 FAQs further down this page. 

We are now looking ahead to next season and getting back out on the slopes. Winter 21/22 is now on sale, so when you’re ready to secure your next season ski trip, we’d be delighted to help you start planning. Booking early gives you the first pick of the best accommodation, dates and offers – plus, you’ll have a date in the diary to look forward to all year.

Remember, our package ski holidays are protected by ABTA and ATOL bonding. If we are unable to operate your holiday and we have to cancel it, your money is safe, and we will rebook you for another date, or offer a refund. We are also offering flexible booking options with low deposits and the flexibility to change your date or destination right up to your balance payment date.

Please don't hesitate to get in touch by giving us a call. Our team are here to help.

Kind regards,

Craig

Managing Director

 

Coronavirus Travel Information

Will resorts in Europe be able to open this winter? 

Many ski resorts across Europe remain closed due to Covid-19. However, we are in close contact with our key ski destinations and will keep you updated as soon as they reopen. You can book with complete confidence knowing that if we can’t operate the holiday, you can rebook for another date or we will refund you. To find out more about where to go skiing, call our ski experts for the latest information.

 

Will I be able to go skiing in North America?

Unfortunately, this year it is not looking likely. Next year, absolutely yes, and if you’re missing out this winter, why not lay down plans early for an adventure next winter so you've got a date in the diary to look forward to.

 

What about travel insurance?

Travel insurance is slowly evolving to cover more of what we need as skiers in this Covid climate. We cannot give advice on travel insurance, but certain providers do appear to provide more comprehensive cover for Covid-19 than others, so we recommend you scrutinise any travel insurance policy to check it covers what you need.

 

Can I book to go skiing this winter?

Under Tier 5 measures, only essential journeys overseas are permitted, such as for work. We’re sure you are as eager as us to return to the mountains, and with things still a little uncertain in travel, we could all do with a trip to look forward to. You can book Winter 21/22 with confidence, so when you’re ready to secure your next season ski trip, please do give us a call. Remember, if we are unable to operate the holiday, you can rebook for another date or we will refund you.

Our team are working 9am - 6pm Monday - Saturday, helping our clients with their arrangements, so please don’t hesitate to get in touch if you have any questions.
 

What changes have you made to your booking procedure?

Across our tailor-made programme we have introduced a flexible booking policy giving you the ability to change your date or destination right up to your balance due date*. Please contact us and ask our account managers for more details.

 

What about catered chalets? I understand there might be less chalets available to book for next winter?

Even prior to Covid-19, it was becoming increasingly uneconomic for many chalet operators to continue with the scale of programmes they had run in the past. Many of our bigger partners such as Hotelplan (Inghams and Ski Total) and Skiworld will have considerably reduced chalet programmes next winter, which will likely result in acute availability constraints on peak dates. At the premium end of the market, favourites of Ski Solutions clients such as Le Ski will have similar-sized programmes to last winter and we have confidence in their ability to deliver a quality product once again.

Whilst the chalet market is reduced, as an operator and agent with access to the whole market, we are confident we will find somewhere to suit your group. Please talk to our Account Managers for further information - we are 100% independent and will advise you honestly, based on your needs. To secure the accommodation and dates you want for winter 21/22, we recommend booking your ski holiday early.

 

Is my money safe if I book with Ski Solutions?

Ski Solutions was established in 1986 and is the UK’s original specialist ski travel agent and tailor-made tour operator. We are part of the Active Travel Group and are ABTA members and hold an ATOL licence from the CAA. Our tailor-made package holidays are all 100% financially protected in the event of our insolvency. During this Covid-19 crisis we have supported our clients throughout, bringing many hundreds home at short notice from across the world as resorts closed in March.  We are here to support you right from the initial booking through to your return so rest assured you will be in safe hands.

 

Will I be entitled to a refund if my holiday gets cancelled due to Coronavirus?

If we are unable to safely operate your package holiday, we will contact you before travel to discuss your options including rebooking to another destination, rebooking to alternative dates or providing a refund. 

 

What happens if I am unable to travel due to restrictions in my destination?

If you required to isolate on the destination country’s orders when you get there, we will not be able to provide the holiday and would therefore be in touch to discuss rebook or refund options before you travel. 
 

What will the experience be like in resort?

Safety measures planned for the winter season include, but are not limited to:

Public Transport

  • Face masks mandatory on resort shuttle buses

Ski Lifts

  • Face masks mandatory while queuing and on lifts
  • Reduced capacity in cable cars
  • Managed lift queues

Ski Hire Shops

  • Face masks mandatory in store
  • All hire equipment thoroughly cleaned

Ski School

  • Face masks mandatory when gathering before and after class for everyone aged 11+ years
  • Reduced class sizes for group lessons

Bars, Restaurants & Après

  • Table service only
  • Table distance a minimum of 1m apart, or fixed partitions installed
  • Face masks mandatory when walking around the premises
  • All surfaces thoroughly cleaned with increased frequency
  • A reduced après programme with most après taking place outside in the fresh air. On snowier days where this isn’t possible, we will see reduced capacity indoors to prevent overcrowding

We understand some resorts will go above and beyond official regulations. Ischgl, for example, have confirmed measures additional to the above, which include:

  • All resort employees required to present a negative Covid test on arrival and offered ongoing testing through the winter
  • Temperature measurements taken for all lift operators every day before work
  • Guests recommended to present a negative test no more than 72 hours old when they check in at hotels. Those unable to present a test will be offered voluntary testing
  • Temperature measurements taken at guest check-ins

 

What can I do if I am concerned about my safety on holiday?

During our office hours, you can reach our team on 020 7471 7711 and we will assist you however we can. We also have a dedicated emergency phone line, which you can contact if you are in need of emergency support.
 

*Flexible booking T&Cs apply - find out more here

Book with confidence

Book with confidence. Your holiday is safe in our hands.

    OR

    We use cookies to give you a superior browsing experience. By continuing to use the site you are agreeing to our use of cookies. Find out more here.