Coronavirus FAQs

Coronavirus Travel Information

Updated 18 March 2022, 10:45hrs

The rules and regulations surrounding Covid-19 are constantly changing. To keep you up to date, we've put together some of our frequently asked questions about what to expect when skiing this winter including the latest travel information and Government guidance.

Booking Your Ski Holiday

Can I book a ski holiday for 2021/2022?

Absolutely yes! We’re sure you are as eager as us to return to the slopes. You can book a ski holiday for 2021/2022 with confidence, so when you’re ready to secure your next season ski trip, please do give us a call. Remember, if we are unable to operate the holiday, you can rebook for another date or we will refund you.

How do I know if the ski season is going ahead?

The ski season is in full swing! We are constantly reviewing the Foreign, Commonwealth & Development Office (FCDO) travel advice and are in close contact with our key ski destinations for the latest information. You can book with confidence knowing that if we can’t operate the holiday, you can rebook for another date or we will refund you.

What about catered chalets? I understand there might be less chalets available for this winter?

Chalet availability is limited so we do recommend you book early to secure the accommodation and dates you want. As an operator and agent with access to the whole market, we are confident we will find somewhere to suit your group. Please talk to our Account Managers for further information - we are 100% independent and will advise you honestly, based on your needs. 

What about travel insurance?

We cannot give advice on travel insurance, but certain providers do appear to provide more comprehensive cover for Covid-19 than others, so we recommend you scrutinise any travel insurance policy to check it covers what you need.


Changes and Cancellations

Is my money safe if I book with Ski Solutions?

Ski Solutions was established in 1986 and is the UK’s original specialist ski travel agent and tailor-made tour operator. We are part of the Active Travel Group and are ABTA members and hold an ATOL licence from the CAA. Our tailor-made package holidays are all 100% financially protected in the event of our insolvency. During this Covid-19 crisis we have supported our clients throughout.  We are here to support you right from the initial booking through to your return so rest assured you will be in safe hands.

Will I be entitled to a refund if my holiday gets cancelled due to Coronavirus?

If we are unable to safely operate your package holiday, we will contact you before travel to discuss your options including rebooking to another destination, rebooking to alternative dates or providing a refund. 


Payments

When do I need to pay my final balance?

Full payment for your holiday is due 12 weeks before departure. Your balance due date is highlighted on your booking confirmation, and we will send you a reminder by email two weeks prior to this.


Vaccination and Entry Requirements

What are the UK entry requirements for fully vaccinated travellers? 

Check what Covid-19 tests you need to take and the self isolation rules for travel to the UK using these links:

England
Wales
Scotland
Northern Ireland

How can I prove that I am fully vaccinated against Covid-19?

You will need to get a digital NHS Covid Pass showing your Covid-19 vaccinations – more information is available here

I’m travelling with a teenager who has only one Covid-19 vaccination. Will they be able to travel as a vaccinated adult?

In most countries, a person is only considered fully vaccinated after they've had both doses of a Covid-19 vaccination, and it's been at least 14 days since their 2nd dose. Find out more information on a country-by-country basis here

What are the entry requirements for my ski destination?

The entry requirements for each country are different. Please make sure you are familiar with the requirements for overseas travel that are currently in place. We’ve put together a useful document with the latest travel guidance here

What happens if I am unable to travel due to restrictions in my destination?

If you are required to isolate on the destination country’s orders when you get there, we will not be able to provide the holiday and would therefore be in touch to discuss rebook or refund options before you travel. 

What happens if I’m ill with Covid-19 or I’ve been officially asked to self-isolate and cannot travel?

If you're not able to travel because you've tested positive for COVID-19 or you're officially required to self-isolate at the time of your departure, you will need to claim on your travel insurance. Please make sure you've got adequate travel insurance that covers you if you have to cancel your holiday or if you get ill while you’re away.


Covid-19 Testing

What testing do I need to do for my ski holiday?

The testing requirements vary depending on your vaccination status and the country you are travelling to. Please read our Covid-19 in-resort requirements document here. The situation is constantly changing so please also check the FCDO website here

When do I need to book my tests?

We recommend you book your Covid-19 tests 14 days before departure to make sure your trip is as hassle-free as possible.

What do you offer in terms of help regarding testing?

Our team have trialled a number of Covid testing providers and have a short-list of recommended providers for you to consider, please click here. The most accurate and up to date source of information is to be found on the country-specific FCDO website here.


On Your Flight

Do I need to wear a face mask on the flight?

Yes, all airlines currently require masks to be worn on the plane.


On Your Holiday

How do I complete the Passenger Locator Form (PLF)?

From 18 March, all final UK Covid-19 travel restrictions have been lifted. This means you no longer need to complete a passenger locator form or take a test when arriving in the UK.

What if I receive a positive test whilst I’m in country before I travel back the UK?

If you receive a positive test result whilst on holiday, you will need to let Ski Solutions, your accommodation provider and travel insurance company know immediately. Cover will vary dependent on the provider and level of cover you have chosen. You'll also need to self-isolate and follow the specific local procedures, which may vary from resort to resort. Your accommodation provider will be aware of these local procedures and should give you instructions on what you and the rest of your party need to do.

As per our terms and conditions of booking, adequate travel insurance is compulsory for all our travellers. It's important to make sure that your travel insurance policy covers you if you test positive for Covid-19, while you're on holiday and you need to extend your stay – otherwise you'll be responsible for these additional costs.

What can I do if I am concerned about my safety on holiday?

During our office hours, you can reach our team on 020 7471 7711 and we will assist you however we can. We also have a dedicated emergency phone line, which you can contact if you are in need of emergency support.

 

Important Information

 

In Resort Information

We’ve put together a table with useful links to the Foreign, Commonwealth & Development Office (FCDO) and country tourist board websites.

Before You Travel

The rules and regulations surrounding Covid-19 are constantly changing. Make sure you are up to date on the latest travel restrictions, both at home and in your destination, before departing for your ski holiday.

Covid-19 Testing

We are doing everything we can to help you with your Covid-19 testing requirements for your ski holiday. We've teamed up with Qured to offer you their tests at a discounted rate.

Book with confidence

View Our Country-by Country Winter Guide

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