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Coronavirus FAQs

Updated 22 September, 16:55hrs

Hello,

We hope that you and your loved ones are safe and healthy.

The European mountains are abuzz with summer activity, with hotels and restaurants welcoming guests, and lifts turning for walkers, cyclists and summer skiers. Normal business is returning on the continent, which gives us confidence that our destination partners will have honed their service offerings long ahead of the winter.

With a passion for skiing, myself and the team are determined to reunite our clients with the mountains next season. We want to ensure that when you are ready to book you can do so with confidence, which is why we have reduced deposits to £150pp and removed amendment fees. This means you can change your date or destination for free, up to 12 weeks before departure*. You can find out more here. And remember, our package holidays are protected by our ABTA and ATOL bonding, which means you’ll never be left stranded or lose your money.

We're also finding ways to think differently about how to plan a ski holiday so we thought we would put together a helpful guide including what you can expect before you travel and whilst on the mountain. We will do our best to keep this page updated as things progress.

As always, please don't hesitate to get in touch by giving us a call. Our team are here to help with advice on where to go skiing this season.

Best wishes,

Craig Burton

Managing Director

Watch video

What will skiing be like during Covid-19?

 

 

 

 

Coronavirus Travel Information

What’s the latest news from the mountains?

As of the beginning of June, resorts across the Alps are making a safe return to everyday life in preparation to welcome summer guests. For example, bars and restaurants started reopening in Italy on 11th May and from 25th May accommodations were reopened and mountain lifts started turning again. There is even skiing back underway on the glaciers, which are in great shape following the winters snowfalls. In Val d’ Isere, summer skiing started on the Fornet glacier on 6th June. In Switzerland, our most popular resorts such as Zermatt are almost fully reopened with hotels, campsites, restaurants, bars, mountain lifts, and swimming pools all reopened from 6th June.

In essence, what this means for our skiers this winter is that resorts will have a whole summer season to get back on their feet with guests and to iron out their service proposition for their winter visitors. This is great news and gives us considerable confidence for the season ahead.

 

Can I book to go skiing this winter?

Yes, absolutely! Our teams are working 9am - 5pm Monday to Friday helping our clients get their arrangements in place for this winter. We have been working hard to secure the most favourable rates and offers from our suppliers, and are ready to help you get your trip secured.

 

What changes have you made to your booking procedure for this winter?

Across our tailor-made programme we have introduced a flexible booking policy giving you the ability to change your date or destination up to 12 weeks before departure*. Please contact us and ask our account managers for more details.

 

What about catered chalets? I understand there might be less chalets available to book for next winter?

Even prior to Covid-19, it was becoming increasingly uneconomic for many chalet operators to continue with the scale of programmes they had run in the past. Many of our bigger partners such as Hotelplan (Inghams and Ski Total) and Skiworld will have considerably reduced chalet programmes next winter, which will likely result in acute availability constraints on peak dates. At the premium end of the market, favourites of Ski Solutions clients such as Le Ski and VIP will have similar sized programmes to last winter and we have confidence in their ability to deliver a quality product once again. Whilst the chalet market is reduced, as an operator and agent with access to the whole market, we are confident we will find somewhere to suit your group. Please talk to our Account Managers for further information - we are 100% independent and will advise you honestly, based on your needs.

 

Is my money safe if I book with Ski Solutions?

Ski Solutions was established in 1986 and is the UK’s original specialist ski travel agent and tailor-made tour operator. We are part of the Active Travel Group and are ABTA members and hold an ATOL licence from the CAA. Our tailor-made package holidays are all 100% financially protected in the event of our insolvency. During this Covid-19 crisis we have supported our clients throughout, bringing many hundreds home at short notice from across the world as resorts closed in March.  We are here to support you right from the initial booking through to your return so rest assured you will be in safe hands.

 

Will I be entitled to a refund if my holiday gets cancelled due to Coronavirus?

If the FCDO advises against all but essential travel due to the Coronavirus, we will contact you as soon as possible and work with you to discuss your options including rebooking to another destination or date where possible. For those clients unable to postpone their holiday, we will be in touch to discuss refund options.

 

What happens if I am unable to travel due to restrictions in the UK?
If you are due to travel to a country that the FCDO says it’s fine to travel to, but the UK says you have to isolate for 14 days when you get back, it is your decision whether you do not travel and you will have to go through your travel insurance.

 

What happens if I am unable to travel due to restrictions in my destination?
If you are due to travel to a country where the FCDO says it’s fine to travel to, but you have to isolate on the destination country’s orders when you get there for 14 days, we will not be able to provide the holiday we sold therefore we will be in touch to discuss rebook or refund options. If advice changes whilst in resort we will address this with you at the time.
 

What will the experience be like in resort?

A successful summer season in resorts across Europe has provided an invaluable opportunity to test and hone measures ahead of the busy winter, so resorts can be as prepared as possible come the first snow. It has also allowed us to start to paint a picture of the kind of precautions expected to be taking place on the mountain this winter. Of course, by December these restrictions may have changed, but right now the safety measures planned for the winter season include:

Public Transport

  • Face masks mandatory on resort shuttle buses

Ski Lifts

  • Face masks mandatory while queuing and on lifts
  • Reduced capacity in cable cars
  • Managed lift queues

Ski Hire Shops

  • Face masks mandatory in store
  • All hire equipment thoroughly cleaned

Ski School

  • Face masks mandatory when gathering before and after class for everyone aged 11+ years
  • Reduced class sizes for group lessons

Bars, Restaurants & Après

  • Table service only
  • Table distance a minimum of 1m apart, or fixed partitions installed
  • Face masks mandatory when walking around the premises
  • All surfaces thoroughly cleaned with increased frequency
  • A reduced après programme with most après taking place outside in the fresh air. On snowier days where this isn’t possible, we will see reduced capacity indoors to prevent overcrowding

We understand some resorts will go above and beyond official regulations. Ischgl, for example, have confirmed measures additional to the above, which include:

  • All resort employees required to present a negative Covid test on arrival and offered ongoing testing through the winter
  • Temperature measurements taken for all lift operators every day before work
  • Guests recommended to present a negative test no more than 72 hours old when they check in at hotels. Those unable to present a test will be offered voluntary testing
  • Temperature measurements taken at guest check-ins

 

What can I do if I am concerned about my safety on holiday?

During our office hours, you can reach our team on 020 7471 7711 and we will assist you however we can. We also have a dedicated emergency phone line, which you can contact if you are in need of emergency support. If the FCDO releases a travel warning about your destination while you are on holiday, we will be in contact as soon as we can to discuss your options, which may include curtailing your holiday if necessary.

 

Is my holiday booking safe with Ski Solutions?

We are the ski travel experts with a wealth of collective experience; we’ve spent over 30 years dealing with external challenges from ash clouds and air strikes to Covid-19. As a business, we are constantly adapting and evolving as the travel landscape around us changes. We are ABTA and ATOL members, so any package holiday booked with us is 100% financially protected. We also have the support of a wider group - The Active Travel Group - a collection of the finest active travel companies in the UK, specialising in tailor-made human powered holidays across the globe.
 

*Flexible booking T&Cs apply - find out more here

Book with confidence

Book with confidence. Your holiday is safe in our hands.

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