Coronavirus FAQs

Updated 4 October 2021, 14:56hrs

Hello,

I hope this finds you and your family well.

The recent Government travel announcement brings some really positive news for travellers ahead of the winter season.

From 4th October 2021, the traffic light system has been simplified, leaving only a red list. This is fantastic news for skiers, with all our key winter destinations on the green list. Pre-departure tests are also no longer required for fully vaccinated travellers returning to England from any country not on the red list.

If you’re looking for something different this winter, Whistler is a great option. Canada opened their border to fully vaccinated UK travellers on 7th September. This really is a positive step as we look forward to the winter ski season ahead. We have some fantastic early book offers available across the French Alps and Canada.

As always, our ski experts are here to help you every step of the way. Things are constantly changing so for the latest advice, please read our Covid-19 FAQs further down this page. 

Booking early is more important than ever. We are experiencing considerable demand for winter 2021/22 and chalet availability is limited, so please get in touch soon. When you’re ready to secure your next season ski trip, we’d be delighted to help you start planning. Booking early gives you the first pick of the best accommodation, dates and offers – plus, you’ll have a date in the diary to look forward to all year.

Remember, our package ski holidays are protected by ABTA and ATOL bonding. If we are unable to operate your holiday and we have to cancel it, your money is safe, and we will rebook you for another date, or offer a refund. We are also offering flexible booking options with low deposits and the flexibility to change your date or destination right up to your balance payment date.

Please don't hesitate to get in touch by giving us a call. Our team are here to help.

Kind regards,

Craig

Managing Director

 

Coronavirus Travel Information

Can I book a ski holiday for 2021/2022?

Absolutely yes! We’re sure you are as eager as us to return to the slopes, and with things still a little uncertain in travel, we could all do with a trip to look forward to. You can book a ski holiday for 2021/2022 with confidence, so when you’re ready to secure your next season ski trip, please do give us a call. Remember, if we are unable to operate the holiday, you can rebook for another date or we will refund you.

Our team are working 9am - 6pm Monday - Saturday, helping our clients with their arrangements, so please don’t hesitate to get in touch if you have any questions.

 

How do I know if the ski season is going ahead?

Our 2021/2022 ski season is currently expected to go ahead as planned to all ski destinations. We are constantly reviewing the Foreign, Commonwealth & Development Office (FCDO) travel advice and are in close contact with our key ski destinations. You can book with complete confidence knowing that if we can’t operate the holiday, you can rebook for another date or we will refund you. To find out more about where to go skiing, call our ski experts for the latest information.

 

Will I be able to go skiing in North America next season?

We are hopeful that we will be able to ski in North America next season. Why not lay down plans early for an adventure across the pond next winter so you've got a date in the diary to look forward to.

 

What are the entry requirements for my ski destination?

The entry requirements for each country are different. Please make sure you are familiar with the requirements for overseas travel that are currently in place here.


What changes have you made to your booking procedure?

Across our tailor-made programme we have introduced a flexible booking policy giving you the ability to change your date or destination right up to your balance due date*. Please contact us and ask our account managers for more details.

 

What about catered chalets? I understand there might be less chalets available to book for next winter?

Even prior to Covid-19, it was becoming increasingly uneconomic for many chalet operators to continue with the scale of programmes they had run in the past. Many of our bigger partners such as Hotelplan (Inghams and Ski Total) and Skiworld will have considerably reduced chalet programmes next winter, which will likely result in acute availability constraints on peak dates. At the premium end of the market, favourites of Ski Solutions clients such as Le Ski will have similar-sized programmes to last winter and we have confidence in their ability to deliver a quality product once again.

Whilst the chalet market is reduced, as an operator and agent with access to the whole market, we are confident we will find somewhere to suit your group. Please talk to our Account Managers for further information - we are 100% independent and will advise you honestly, based on your needs. To secure the accommodation and dates you want for winter 21/22, we recommend booking your ski holiday early.

 

Is my money safe if I book with Ski Solutions?

Ski Solutions was established in 1986 and is the UK’s original specialist ski travel agent and tailor-made tour operator. We are part of the Active Travel Group and are ABTA members and hold an ATOL licence from the CAA. Our tailor-made package holidays are all 100% financially protected in the event of our insolvency. During this Covid-19 crisis we have supported our clients throughout, bringing many hundreds home at short notice from across the world as resorts closed in March.  We are here to support you right from the initial booking through to your return so rest assured you will be in safe hands.

 

Will I be entitled to a refund if my holiday gets cancelled due to Coronavirus?

If we are unable to safely operate your package holiday, we will contact you before travel to discuss your options including rebooking to another destination, rebooking to alternative dates or providing a refund. 

 

What happens if I am unable to travel due to restrictions in my destination?

If you required to isolate on the destination country’s orders when you get there, we will not be able to provide the holiday and would therefore be in touch to discuss rebook or refund options before you travel. 
 

What do you offer in terms of help and advice regarding testing?

Our team have trialled a number of Covid testing providers and have a short-list of recommended providers for you to consider, please click here. The most accurate and up to date source of information is to be found on the country specific FCDO website here.

 

What if I receive a positive test whilst I’m in country before I travel back the UK?

If you receive a positive test result whilst on holiday, you will need to notify your accommodation provider and contact your travel insurer for assistance and advice on next steps in the first instance. Cover will vary dependent on the provider and level of cover you have chosen. You should then contact us and we will do our best to help and support you. 
 

What about travel insurance?

Travel insurance is slowly evolving to cover more of what we need as skiers in this Covid climate. We cannot give advice on travel insurance, but certain providers do appear to provide more comprehensive cover for Covid-19 than others, so we recommend you scrutinise any travel insurance policy to check it covers what you need.

 

What can I do if I am concerned about my safety on holiday?

During our office hours, you can reach our team on 020 7471 7711 and we will assist you however we can. We also have a dedicated emergency phone line, which you can contact if you are in need of emergency support.
 

*Flexible booking T&Cs apply - find out more here

Book with confidence

Book with confidence. Your holiday is safe in our hands.

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