1. How do I know that my money is safe if I book a holiday through Ski Solutions?
Ski Solutions is bonded with both ABTA and the CAA and also holds the relevant ATOL licences to ensure that your money is safe at all times. We only work with other appropriately licensed tour operators.
The air holidays and flights shown are ATOL Protected by the Civil Aviation Authority, and we act as agents for licensed tour operators; the relevant ATOL number is displayed with each holiday shown. ATOL Protection extends primarily to customers who book and pay in the United Kingdom.
2. Does it make any difference what day of the week we want to travel?
The vast majority of ski tour operator's package holidays to Europe run for one or two weeks from Saturday to Saturday or Sunday to Sunday. Because these holidays generally involve charter flights, there is little flexibility. Dates and durations of holidays to North America vary. However, tailor-made hotel holidays booked directly with us allow the client to specify the exact duration of the holiday and the timing of the scheduled flights used, subject to availability. We really can offer a truly bespoke service, and this is at the very essence of Ski Solutions.
3. When do I have to pay for my holiday in full?
You will generally be required to put down a deposit for your holiday when you make your booking and then usually you will be required to make full payment 12 weeks before departure, depending on the tour operator. These timings do vary according to the particular holiday you have booked, but we keep you advised of the date when the full balance is due.
4. How long has Ski Solutions been going?
Ski Solutions was founded in 1986 and was, at that time, the first independent ski travel agency in the UK.
5. Where is Ski Solutions based?
Ski Solutions is based at Battersea Studios, 80 Silverthorne Road, London, SW8 3HE. Whilst we are always happy to welcome personal callers, in most cases we find that business is more quickly and efficiently done by means of the telephone, e-mail and our website.
6. Why is Ski Solutions better than other so-called ski travel agencies?
Ski Solutions was Britain's original specialist ski travel agency 32 years ago but, inevitably, the idea has been much copied. However, many companies who would claim to be our rivals tend to work more as clearing houses trying to get rid of package holidays sold by the larger operators. They have little or no interest in promoting the holidays of the kind of small, specialist, niche operators with whom Ski Solutions works closely.
7. Who are the Ski Solutions staff?
Ski Solutions has a year-round staff of 25 but during the peak holiday booking season (September to March) our numbers rise to 40. All our staff are skiers and almost all have spent several seasons working in the Alps.
8. How do the Ski Solutions staff know about the properties and resorts they are selling?
Most of our staff have spent several seasons working in the Alps and North America. However, each year we make it a priority for them all to spend plenty of time in the Alps, making first-hand visits to the chalets and hotels in all our top resorts. It's a tough job, but someone has to do it!
9. Does Ski Solutions sell any other kind of holidays?
10. What if I want to go on holiday to a destination not featured on your website?
Not a problem. Our website features only our most popular resorts, but in practice we are willing and able to sell you any ski holiday to absolutely any ski resort in the world.
11. How do Ski Solutions make their money if their service is free to the client?
Ski Solutions earns commission from all the Tour Operators it uses but you, the client, only pay the price advertised in the brochure - the same as if you had booked direct with the operator. In the case of tailor-made hotel holidays, Ski Solutions earns commission from hotels and other suppliers. (For some last minute holidays a late booking fee may be applied to the cost of your holiday.)