Ski Solutions

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Terms & Conditions

PACKAGE HOLIDAY BOOKING CONDITIONS

YOUR CONTRACT IS WITH SKI SOLUTIONS LTD, a Member of ABTA.

1.  Your holiday contract

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

2.  Your financial protection

We provide full financial protection for our package holidays.

1.     For flight-based holidays this is through our Air Travel Organiser’s Licence number 4055.

Your Financial Protection

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong."

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

2.       When you buy a package holiday that doesn’t include a flight, protection is provided by way of a bond held by ABTA.

3.  ABTA

We are a Member of ABTA, membership number C6711. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of this contract. The scheme is arranged by ABTA and administered independently. It is a simple and inexpensive method of arbitration on documents alone with restricted liability on you for costs.  The upper limit on claims is £5,000 per person and £25,000 per booking form. The scheme doesn’t apply to claims which are solely in respect of physical injury or illness or their consequences.   It can however deal with claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this element. Your request for arbitration must be received by ABTA within eighteen months of the date of return from holiday. For injury and illness claims, you can request the ABTA Mediation Procedure and we have the option to agree to mediation. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.

4.  Your Holiday Price

a)   We reserve the right to alter the prices of any of the holidays shown in our brochure. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.

b)   When you make your booking you must pay a deposit. The amount of deposit due will be confirmed at the time of booking. The balance of the price of your travel arrangements must be paid at least 12 weeks before your departure date. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit.

Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure.

We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must do so within 14 days from the date printed on your final invoice. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

5.  If You Change Your Booking

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking . You will be asked to pay an administration charge of £25 per person and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements (e.g. Apex Tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.

6.  If You Cancel Your Holiday

You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows:

Period before departure                   Cancellation charge

in which you notify us

More than 84 days                          Deposit only

Within 84 days                                 35% of holiday cost

Within 42 days                                 80% of holiday cost

Within 28 days                                 100% of holiday cost

Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

Note: Certain travel arrangements (e.g. Apex Tickets) may not be able to be cancelled after a reservation has been made and any cancellation request could incur a cancellation charge of up to 100% of that part of the arrangements irrespective of when it is made.

7.  If We Change or Cancel Your Holiday

As we plan your holiday arrangements many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time. Changes If we make a major change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your holiday and receiving a full refund of all monies paid. In some cases we will also pay compensation (see below). These options don’t apply for minor changes. Examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers. Please note that carriers such as airlines may be subject to change. Cancellation We will not cancel your travel arrangements less than 10 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. We may cancel your holiday before this date if, e.g., the minimum number of clients required for a particular travel arrangement is not reached. If your holiday is cancelled you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value).In some cases we will pay compensation.

Compensation

If we cancel or make a major change we will pay compensation as detailed below except where the major change or cancellation arises due to reasons of force majeure. The compensation that we offer does not exclude you from claiming more if you are entitled to do so.

 

IF WE CANCEL OR MAKE A MAJOR CHANGE TO YOUR HOLIDAY

Period before departure in which we notify you

Amount you will receive from us

More than 70 days

nil

More than 28 days

£15 per person

More than 14 days

£25 per person

Less than 14 days

£30 per person

Force MajeureWe will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.

8.  If You Have A Complaint

If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department giving your booking reference and all other relevant information. Please keep your letter concise and to the point. It is strongly recommended that you communicate any complaint to the supplier of the services without delay and complete a report form whilst in resort. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract. Please also see clause 3 above on ABTA.

9.    Our Liability to You

If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of 2 times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to

(a)  The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and

(b)  Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. 

You can ask for copies of the transport companies' contractual terms, or the international conventions, from our officesUnder EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 7. If any payments to you are due from us, any payment made to you by the airline will be deducted.

NB this clause does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday.

       If we, or the suppliers identified on your ATOL certificate, are unable to provide the service listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

10.  Prompt assistance in resort

 If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.

11.  Passport, Visa and Immigration Requirements

Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

12.  Excursions

Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

 

By using this Site you accept that you agree to the following terms and conditions. References in these terms and conditions to "we", "ours" and "us" are references to Ski Solutions.

We may at any time modify these terms and your continued use of this Site will constitute acceptance of such terms in force at the time of your use. These terms and its performance shall be governed by the laws of England and Wales and you hereby irrevocably submit to the non-exclusive jurisdiction of the courts in England and Wales in respect of any disputes or claims arising out of or in connection with these terms.

How the website works

Information on this Site is managed by Ski Solutions Ltd. Third party providers and distributors have also contributed to this Site. We make every effort to ensure that all information on this Site is correct and up-to-date. You should be aware, however, that any flight and/or holiday details appearing on this Site should be considered indicative only until confirmed by Ski Solutions or any third party with or through whom you book your holiday, ski rental, lift passes, ski school or accommodation and may not be fault-free although we will do our best to correct any errors or omissions as soon as we are notified of them.

We do offer hypertext links to other websites merely for your convenience. The inclusion of such links on our Site does not mean that we endorse any material on those linked sites or have any association with them whatsoever.

Information on this Site is owned by us or our licensors and all rights are reserved. You should not copy, publish or sell any information obtained from our Site although you are welcome to download and print out pages for your personal use.

Ski Holiday Finder

By using the Holiday Search you accept that you have read and agree with the following:

  • Resort, property and map information is managed by Ski Solutions Ltd. Ski Solutions has used its best efforts to ensure that all information is correct and up-to-date. However, all holiday details including property descriptions, travel information, pricing and discounts, insurance details, terms and conditions should be considered as indicative only until confirmed by Ski Solutions prior to booking.
  • Fulfillment and ticket sales are handled by Ski Solutions Ltd. We are a fully bonded travel agent (ABTA No. C6711, ATOL No. 4055) and all travel contracts will be between you, Ski Solutions and any tour operators or other travel providers you choose.
  • Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL certificate then the booking will not be ATOL protected. If you do receive an ATOL certificate but all the parts of the trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL certificate go to: www.atol.org.uk/ATOLCertificate
  • Sending in a booking request is not a contract to purchase a holiday. Bookings are only valid once confirmed directly by Ski Solutions. Until that time, you have no obligation to purchase, nor have Ski Solutions or any other party any obligation to provide you the holiday(s) you have selected or any other holiday, product or service.
  • Ski Solutions takes no responsibility for any direct, indirect, incidental, special or consequential damages arising out of or in any way connected with the use of the Ski Holiday Search or with a delay or inability to use Ski Holiday Search, or for any information, product, or service obtained pursuant to the use of Ski Holiday Search, whether based on contract, tort, strict liability or otherwise.

If you have any questions on these conditions or any other aspect of Ski Holiday Search, please call Ski Solutions (+44 207 471 7700) or e-mail chalets@skisolutions.com.
 

Travel Bookings and Email Enquiries

Please note when booking a holiday or other product through Ski Solutions that:

  • Holidays are not guaranteed until tickets are confirmed and purchased. All fares, flight and holiday details are subject to change in accordance with the terms and conditions of the relevant operator of your flight or holiday.
  • Purchase of an airline ticket does not guarantee you a seat on a particular flight.
  • It is your own responsibility to ensure that you can comply with any passport, visa or inoculation requirements; we cannot be responsible for any fluctuations in exchange rates where you are being charged in local currency for (part of) your holiday package.
  • Late booking fees (charged by Ski Solutions or the tour operator) and flight/room supplements may be levied at the time of booking and will be reflected in the booking confirmation and tour operator invoices.

 

Privacy Policy

When you complete a Request, you will need to provide us with personal information about you such as your name and address. We take pride in treating such personal information with the respect if deserves.

Some information is gathered without you actively providing it, through the use of various technologies and methods such as Internet Protocol (IP) addresses and cookies. These methods do not collect or store personal information. A cookie is a piece of data stored locally on your computer and contains information about your activities on the internet. On our website, we use cookies to track your progress through our site. The information in a cookie does not contain any personally identifiable information you submit to our site.

Email Policy Summary

It is easy to subscribe and unsubscribe at any time, either by clicking unsubscribe on any promotional correspondence, or sending us the email that needs unsubscribing or ammending via the contact form.
We will not give away, or sell your email address or any other personal details without your consent. Your email address is only used by us, but, following a holiday booking it may be passed on to the relevant tour operator, airline, hotel, chalet and transport company associated with your travel arrangements. You may receive communications from us in the form of enewsletters and mailings.

Liability

Neither we, nor any other third party provider of accommodation, ski extras or holidays make any warranties and/or representations, express or implied, as to the accuracy of the information contained on this Site.

We do not make any warranties and/or representations as to the nature or standard or otherwise of any services offered on or through this Site. Neither we nor any other third party provider of flights or holidays accept liability for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of (i) your use of or reliance on any content available on or through this Site, (ii) any failure to access or delay in accessing this Site or (iii) the performance or non-performance of any services by us or third party providers of flights or holidays.

Our liability shall be limited in respect of direct loss (save in the case of personal injury or death, in respect of which there is no limit) to a maximum of the price of the product or service to which the claim relates.

If any of the above limitations and exclusions, in whole or in part, is found to be unlawful, void or for any other reason unenforceable, that exclusion or part thereof shall be deemed severable and shall not affect the validity or enforceability of the other exclusion(s) or part(s) thereof in question.

Disclaimer

While every effort has been made to ensure that all the information and instructions on this site are accurate, up-to-date and safe, skiing is a dangerous and unpredictable sport. Ski Solutions takes no responsibility for injuries or damage that may occur as a result of following instructions or recommendations made here.

Competition Terms and Conditions

Please read these competition rules carefully. If you enter one of our competitions, we will assume that you have read these rules and that you agree to them.

1. To enter a competition you must be a UK resident.  Competitions are not open to employees (or members of their immediate families) of Ski Solutions.

2. No purchase necessary.

3. Only one entry per person.

4. The closing date is as specified in each competition, and Ski Solutions reserves the right to amend the competition end date at any time.

5. The prize will not be transferable to another person.

6. No part of a prize is exchangeable for cash or any other prize.

7. If an advertised prize is not available, we reserve the right to offer an alternative prize of equal or greater value.

8. Ski Solutions will endeavour to send prizes within a month of the competition end date but cannot guarantee this delivery time.