Operator Travel with Confidence Policy

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ATOL & ABTA protection

These schemes are backed by the government, so whatever happens, your money is protected.

Staying safe on holiday

The health and safety of every family who travels is a top priority. In preparation for your family ski trip this winter, they are busy working with their teams in resort and the local guidelines to help everyone remain safe.

Due to the constantly evolving nature of the Covid-19 crisis, they might need to change or withdraw some advertised accommodation facilities and resort services so everyone can be kept safe. Wherever possible, they’ll let you know about this in advance if they believe it will have a significant impact on your holiday, but sometimes it might be at very short notice.

Childcare is at the heart of what they do

Whilst they’re reviewing all of their childcare procedures, they want to highlight some of the things that they’re already doing and have successfully been doing so for many years to help keep your family safe when they travel.

  • They already operate smaller group sizes of up to 8, based on ski school groupings, which children stay in throughout the week.
  • Children eat within their specific group, with food and drink served by team members.
  • They have a key worker system so children will stay with the same small team of staff throughout the week, and have strict ratios of children to staff.
  • Their team are trained in deep cleaning and the prevention of spread of infection or illness management processes.
  • They operate a Childcare Guarantee and they're confident that their childcare services are the best in the ski industry.
  • Whilst they may have to make some small changes to help keep everyone safe, you can rest assured that they'll do their very best to make sure your childcare is everything you expect it to be.

Covid-specific training and lots of extra cleaning

All partner hotels and apartments will be managed by their own local, professional teams - compliant with Covid laws of that country. They only work with very carefully chosen, trusted partners.

For the accommodation they manage:

  • All staff will have Covid-specific hygiene training, along with safety equipment (PPE).
  • The communal areas will be disinfected several times a day, with deep cleans on transfer day.
  • They won’t offer self-service food. Your meal will be served to you from a buffet or at your table - distanced from other tables – by staff wearing appropriate PPE.
  • There’s a midweek room clean but you can choose not to have it if you prefer no-one goes into your room.
  • Local staff will have temperature checks before every shift.

Their Staff:

  • Overseas reps will manage everything from a central point, electronically and over the phone as much as possible. This is to minimise any risk of spreading infection.
  • One of the overseas team will give you a call around 2 weeks before you are due to travel, to chat through anything you need to know about your holiday and answer any questions you might have.

Spa areas, hot tubs and swimming pools:

  • Opening hours and numbers of guests in spa areas, hot tubs and swimming pools may be restricted, depending on local regulations. Where they’re open, there will be lots of extra cleaning and disinfecting.

While travelling:

  • Everyone, including staff, are expected to wear face coverings when travelling on any transport to and from the resort, in line with all local regulations (in some countries children under 11 are exempt). You’ll need to bring your own face covering.
  • In some countries and regions, you may need to wear a face covering when you’re in other public areas, both indoors and outside. Do check the local regulations before you travel and bring a few spares.

And remember, the best way to stay safe is to regularly wash your hands with soap and water and keep a social distance from others. For latest advice: https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public 

While you're away

When you’re on holiday, the local staff will be there to support you if you need it. You’re never on your own.

With you at every step

Once it was clear that destinations were shutting down, and that lockdown was coming, they got everyone home, as fast as possible.

Information is correct as of 7th October 2020

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