Operator Travel with Confidence Policy

Your money is safe

ATOL & ABTA protection

These schemes are backed by the government, so whatever happens, your money is protected.

Staying safe on holiday

The operator will do their very best to make sure your holiday is everything you expect it to be. Due to the constantly evolving nature of the Covid-19 crisis, they might need to change or withdraw some advertised accommodation facilities and resort services so everyone can be kept safe. Wherever possible, they'll let you know about this in advance, but sometimes it might be at very short notice.

Covid-specific training and lots of extra cleaning

All partner hotels will be managed by their own local, professional teams – compliant with Covid laws of that country. They only work with very carefully chosen, trusted partners.

For the accommodation they manage:

  • All staff will have Covid-specific hygiene training, along with safety equipment (PPE).
  • The communal areas will be disinfected several times a day, with deep cleans on transfer day.
  • They won’t offer self-service food. Your meal will be served to you from a buffet or at your table – distanced from other tables – by staff wearing appropriate PPE.
  • There’s a midweek room clean but you can choose not to have it if you prefer no-one goes into your room.
  • Local staff will have temperature checks before every shift.

Their Staff:

  • The overseas reps will manage everything from a central point, electronically and over the phone as much as possible. This is to minimise any risk of spreading infection.
  • One of the overseas team will give you a call around 2 weeks before you are due to travel, to chat through anything you need to know about your holiday and answer any questions you might have.

No large events:

  • They won’t be offering any après events for large amounts of people in winter, to reduce risk for everyone on holiday.

Spa areas, hot tubs and swimming pools:

  • Opening hours and numbers of guests in spa areas, hot tubs and swimming pools may be restricted, depending on local regulations. Where they’re open, there will be lots of extra cleaning and disinfecting.

While travelling:

  • Everyone, including staff, are expected to wear face coverings when travelling on any public transport to and from the resort, in line with all local regulations. You’ll need to bring your own face covering.
  • In some countries and regions, you may need to wear a face covering when you’re in other public areas, both indoors and outside. Do check the local regulations before you travel and bring a few spares.

And remember, the best way to stay safe is to regularly wash your hands with soap and water and keep a social distance from others. For latest advice: https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public 

With you at every step

While you’re away

When you’re on holiday, the local staff will be there to support you if you need it. You’re never on your own.

You can judge the operator by their actions

Once it was clear that destinations were shutting down, and that lockdown was coming, they did the right thing they got everyone home, as fast as possible.

Information is correct as of 7th October 2020


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